WE Payments & EMEA MIFT Department Head, CSC Poland
Joanna is managing Department of WE Payments & EMEA MIFT, reporting to CSC Poland TTS Head The structure of 90+ staff in both locations Warsaw and Olsztyn, managed by 12 Supervisors with responsibility of delivery various services across 40 EMEA countries: Payments, ACH clearings, cheque processing, Trade Loans, Investigations, SEPA & International Mass Payments traffic monitoring and wide scope of controls around Manually Initiated Fund transfers. Department provide service in 6 languages.
Joanna coordinate EMEA MIFT Reduction Program with very close cooperation with Regional Product Team, Clusters’ TTS representatives
19 years (out of 24 in Citi) on managerial positions within various Operations areas: Payments, Investigations, Time deposits, Loans, Cards , Investments in Corporate and Consumer Businesses. Actively contributing in creating and growing Regional Processing Center of Bank Handlowy and CSC in Olsztyn – driving variety of migrations, ISO certifications for BH together with experience in Quality and Control areas including certified trainer role for PDCA (Deming Dimensions) across BH & CSC Poland & Facilitator for Operations Excellence Program
Joanna holds Master Degree in Mathematics from University of Warmia & Mazury in Olsztyn and Post graduated Economic Study on University of Warsaw.