Customer Service Director
Manager with over 10 years of experience in team management. Gained experience at various levels from the first line Manager (20 team) to manage the entire customer service process (Hotline, Backoffice, Complaints, Outbound, Key Customer Service).Experienced leader in building customer service structures and implementing new technologies. Work constantly values development and streamlining processes. Satisfaction of the customer and the employees are the key pillars of its activities. Responsible for setting strategies, implementing new contact channels for clients (Live Chat, Automated Speech Recognition System). As a Manager is oriented on building cooperation and development and achieving the set goals.
MENTOR: Tomasz Konik, Deloitte