Adriana leads Claims and Credit Life Administration for MetLife operation in Poland. She’s been with MetLife since 1998 and in her current role since January 2011.
Adriana began her career in 1995 at the Marketing Research Centre and then in June 1998 she started work for MetLife (former Amplico Life). Her areas of responsibility include: people management, servicing KPI’s; implementing scorecard metrics; supervision of claims medical assessment; implementing customer centricity initiatives/sharing best practices across the EMEA region; complaints management for all MetLife entities in Poland; supporting product development; projects; frauds management; OPEX management; information management and reporting.
Adriana holds a Master’s degree in banking and insurance from Catholic University of Lublin. She finished also postgraduate studies – management and finance at Warsaw School of Economics.
MENTOR: Joanna Gajewska-Sokołowska, JLL